TechTone Support
Retained support, updates, minor changes. Ongoing professional support to ensure your TechTone infrastructure runs smoothly and securely, with proactive maintenance and responsive assistance.
Service Overview
Price: From $200 / month
Response Time: 24-48 hours
Support Hours: Business hours with emergency support
Retained support, updates, minor changes. Ongoing professional support to ensure your TechTone infrastructure runs smoothly and securely, with proactive maintenance and responsive assistance.
- Proactive system monitoring and maintenance
- Security updates and patch management
- Minor configuration changes and adjustments
- Technical support and troubleshooting
- Performance optimization and tuning
What You Get
- Proactive Monitoring: Continuous system health monitoring
- Security Updates: Regular security patches and updates
- Minor Changes: Configuration adjustments and modifications
- Technical Support: Expert troubleshooting and assistance
- Performance Tuning: System optimization and improvements
- Emergency Support: Critical issue response and resolution
Perfect For
- Organizations needing ongoing support
- Teams without dedicated infrastructure staff
- Companies requiring reliable system maintenance
- Businesses wanting proactive security updates
- Organizations with compliance requirements
- Companies seeking peace of mind
Support Tiers
- Basic Support: $200/month - Essential monitoring and updates
- Standard Support: $400/month - Enhanced monitoring and support
- Premium Support: $600/month - Comprehensive support and optimization
- Enterprise Support: Custom pricing - Dedicated support team
- Emergency Support: Additional cost - 24/7 critical issue response
- Custom Plans: Tailored support for specific needs
Support Process
- Issue Identification: Monitoring and alert detection
- Initial Assessment: Quick evaluation of the situation
- Resolution Planning: Developing solution approach
- Implementation: Executing fixes and updates
- Verification: Testing and validation of changes
- Documentation: Recording changes and lessons learned
Covered Services
- System Monitoring: 24/7 infrastructure monitoring
- Security Updates: Regular security patches and hardening
- Performance Tuning: System optimization and improvements
- Backup Management: Backup verification and testing
- User Management: User account administration
- Configuration Changes: Minor system adjustments
Why Choose Support
- Proactive: Prevent issues before they occur
- Professional: Expert support from TechTone specialists
- Reliable: Consistent and dependable service
- Secure: Regular security updates and monitoring
- Cost-Effective: Affordable ongoing support
- Peace of Mind: Know your systems are in good hands
Response Times
- Critical Issues: 2-4 hours response time
- High Priority: 8-12 hours response time
- Medium Priority: 24-48 hours response time
- Low Priority: 3-5 business days
- Feature Requests: 1-2 weeks evaluation
- Emergency Support: Available 24/7 (additional cost)
Support Channels
- Email Support: Primary support channel
- Phone Support: Available for critical issues
- Remote Access: Secure remote troubleshooting
- Documentation: Comprehensive support documentation
- Knowledge Base: Self-service support resources
- Emergency Contact: 24/7 emergency support line